Launch offer: free shipping and a gift from €70
Legal

Legal Notice

Company details, terms of use and the regulatory framework applicable to melisa.bio.

Contents

1. Identification of the site owner

In compliance with article 10 of Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), the following details are provided:

  • Company name: Vitall Bienestar, S.L.
  • Trade name: Melisa (melisa.bio). Melisa is a brand owned by Vitall Bienestar, S.L., not a separate company.
  • Tax ID (NIF/CIF): ES-B10793826
  • Registered office: Carretera de Jaén 52, 02006 Albacete, Spain
  • Email: hola@melisa.bio · privacy: privacy@vitall.es
  • Telephone: +34 967 740 125
  • Commercial Registry: Commercial Registry of Albacete, Volume 1049, Book 813, Folio 31, Section 8, Sheet AB 29540, Entry A 2 (12/07/2023)
  • Health Registry (RGSEAA): 649536/2023

The melisa.bio website is operated by Vitall Bienestar, S.L. under its trade name Melisa. Any reference to Melisa, we or the Company in this document refers to that company.

2. Purpose and scope

This Legal Notice governs access to, browsing of and use of the melisa.bio website (hereinafter, the Site). Browsing the Site confers user status and implies full acceptance of all the clauses set out here, in the version published at the time of access.

The owner reserves the right to modify the presentation, configuration and content of the Site at any time, as well as these terms.

3. Terms of use

The user undertakes to use the Site in accordance with the law, good faith and public order. The following is prohibited:

  • Using the Site for unlawful purposes or in ways harmful to the rights and interests of third parties.
  • Introducing or spreading viruses, malicious code or any system capable of causing damage.
  • Attempting to access restricted areas, other users’ accounts or the provider’s systems.
  • Reproducing, copying, distributing or transforming the content without express authorisation.
  • Causing a disproportionate overload of the Site’s infrastructure.

4. Intellectual and industrial property

All content on the Site (texts, photographs, illustrations, designs, logos, trade marks, source code, navigation structure, databases and published analyses) is owned by Vitall Bienestar, S.L. or by third parties who have authorised its use, and is protected by intellectual and industrial property law.

Its reproduction, distribution, public communication and transformation, in whole or in part, without written authorisation is prohibited. Access to the Site grants no right or title whatsoever over that content.

5. Food products, cosmetics and claims

The products sold are foodstuffs and, where applicable, food supplements and cosmetic products. The information published is for general information only and does not constitute medical advice nor replace the judgement of a health professional.

No properties of preventing, treating or curing human illness are attributed to the products, in accordance with Regulation (EC) 1924/2006 on nutrition and health claims and Regulation (EU) 432/2012.

Food supplements are not a substitute for a varied and balanced diet or a healthy lifestyle. Keep out of reach of young children.

Safety warnings. Honey is not recommended for children under 12 months. Bee products may cause allergic reactions in sensitive people. Please read our allergies and precautions page before first use.

6. Third-party links

The Site may contain links to third-party sites. The owner accepts no responsibility for their content, privacy policies or practices. The inclusion of a link does not imply approval, association or recommendation.

7. Exclusion of warranties and liability

The owner does not guarantee the absence of interruptions or errors in access to the Site, although it will use reasonable diligence to prevent and correct them. It accepts no liability for damage arising from improper use of the Site or from the presence of viruses introduced by third parties beyond its control.

8. Data protection and cookies

The processing of personal data is governed by the Privacy Policy, and the use of cookies by the Cookie Policy. Delivery terms are set out in the Shipping Policy.

9. Applicable law and jurisdiction

These terms are governed by Spanish law.

In contracts concluded with consumers, the competent jurisdiction for resolving disputes is that of the consumer’s domicile, in accordance with mandatory consumer protection law. No clause of this Legal Notice deprives the consumer of the protection afforded by the mandatory provisions of the European Union country in which they have their habitual residence.

In contracts concluded with businesses or professionals, the parties submit to the courts and tribunals of Albacete, expressly waiving any other jurisdiction to which they might be entitled.

European online dispute resolution platform. The European Commission’s online dispute resolution platform ceased operating on 20 July 2025, pursuant to Regulation (EU) 2024/3228, which repealed Regulation (EU) No 524/2013. It is no longer possible to submit complaints through that platform. Complaints may be addressed to hola@melisa.bio, to municipal consumer information offices (OMIC) and to the consumer affairs bodies of the relevant autonomous community.
Last updated: July 2026. This document is subject to legal review before final publication.
Free shipping from €45
24-48 h in mainland Spain
14 days to withdraw
As provided by law, except opened food
Secure payment
Shop with confidence
Personal support
We are here to help
© 2026 Melisa · Vitall Bienestar, S.L. All rights reserved.
Made with ♥ by bee lovers
Deutsch English Español Français Nederlands Português العربية
AED د.إ DZD د.ج EUR GBP £ MAD د.م. SAR ر.س