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Legal

Cookie Policy

Which cookies the site uses, which are active today and how to manage your consent.

Contents

1. What cookies are

A cookie is a small text file that a website stores in the user’s browser. It makes it possible to remember information about the visit (the chosen language, the currency, the contents of the basket) and makes the next visit more useful.

Alongside cookies, equivalent technologies such as local storage, session storage or tracking pixels may be used. Everything stated here applies equally to them.

2. Technical or necessary cookies

Essential for the Site to work. They do not require consent under article 22.2 LSSI. They enable browsing, session maintenance, the basket, the purchase process, the language and the currency.

These cookies are installed by the mere use of the Site. Blocking them in the browser will prevent the basket and the purchase process from working correctly.

3. Analytics cookies

Pending activation. As at the date of this document there is no analytics tool installed on melisa.bio. The table below describes the one that is planned, so that the policy is ready before it is activated. It must not be published as active until it is.

They make it possible to measure and analyse use of the Site in aggregate form in order to improve it. They require prior consent.

It is recommended to enable IP anonymisation and to disable the use of the data for Google advertising purposes, in order to reduce the privacy impact.

4. Advertising and social media cookies

Pending activation. None of these pixels is installed yet. They are listed because the brand is present on Facebook, Instagram, TikTok, Snapchat and YouTube, and these are the ones expected to be used.

They make it possible to measure campaigns and display relevant advertising. They require prior consent.

For embedded videos, YouTube’s enhanced privacy mode (youtube-nocookie.com) will be used, which does not install cookies until the user plays the video.

5. Payment provider cookies

When a payment is initiated, the relevant gateway may install its own cookies needed to prevent fraud and complete the transaction. They are necessary for the payment to operate.

The enabled payment gateways are Stripe, PayPal and Redsys. The Stripe and PayPal cookies are detailed in the table above. Redsys, the card payment platform of the Spanish banks, installs its own technical cookies during the payment process for the same purpose of security and fraud prevention; they are activated only when a card payment is started and are not used for advertising or analytics purposes.

6. International transfers

Some of the above providers are companies whose parent is outside the European Economic Area (Google, Meta, TikTok, Snap, Stripe, PayPal). Where an international transfer takes place, it will rely on the EU-US Data Privacy Framework, on Standard Contractual Clauses or on another appropriate safeguard under chapter V of the GDPR.

You can consult each provider’s policies on their respective websites before giving your consent.

7. Managing consent

On your first visit a panel is shown that lets you accept all, reject all or configure by category.

In accordance with the AEPD Guide on the use of cookies:

  • Rejecting must be as simple as accepting, with the same visibility.
  • Continuing to browse or scrolling the page does not constitute valid consent.
  • No non-necessary cookies are installed before consent is obtained.
  • Consent will be renewed at least every 24 months.

You can change or withdraw your consent at any time, as easily as you gave it, from this button:

Consent management is handled by Complianz, which blocks non-necessary cookies until your authorisation is obtained.

8. How to disable cookies in your browser

Disabling technical cookies will prevent the basket and the purchase process from working.

9. Updates to this policy

This policy may be updated because of regulatory or technical changes, or when plugins and services are added or removed. Significant changes will be notified through the Site banner. For any question: privacy@vitall.es

Last updated: July 2026. This document is subject to legal review before final publication.
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